Refund Policy
Last updated: 5 October 2026. This Refund Policy applies to purchases of DropLab software from droplab.app. DropLab is developed by S.C. VOCODE TECHNOLOGY S.R.L.
Try before you buy
We offer a free 14-day trial so you can explore DropLab’s features and check that the software works on your computer before purchasing. No credit card is required for the trial. We encourage you to use the trial and review our system requirements before buying a license.
Refunds after activation
Once your paid license has been activated, we generally do not offer refunds for a change of mind, including deciding that you no longer need the software or that it does not suit your preferred workflow, except where required by applicable law. We may consider exceptions on a case-by-case basis. Any discretionary refund does not create an entitlement to refunds for future purchases.
Technical problems
If you experience a technical problem, please contact us so we can help you resolve it. Include a description of the issue, your operating system, and any relevant error messages. If the software is faulty or does not conform to its description, we will provide the remedies required by applicable law. Depending on the circumstances, these may include a correction, a price reduction, or a refund. Your statutory rights are not limited by the trial period, license activation, or our discretionary refund policy.
Duplicate purchases and incorrect charges
We will refund verified duplicate purchases and amounts charged incorrectly. Please contact us with the relevant order details so we can investigate.
Your statutory consumer rights
Nothing in this policy excludes or limits any consumer rights that cannot be waived under applicable law. If you are a consumer in the European Union or European Economic Area, you generally have a right to withdraw from an online purchase within 14 days of entering into the purchase contract, without giving a reason. For digital content supplied immediately, this right may end once supply begins, provided all applicable legal requirements have been met, including your prior express consent to immediate supply, your acknowledgment that you will lose your withdrawal right, and the required confirmation of that agreement. Using the free trial does not, by itself, waive your withdrawal rights for a subsequent purchase. Consumers in other jurisdictions may have additional rights under local law.
How to request a refund
Email contact@droplab.app with the email address used for your purchase, your order number or purchase receipt, and a brief explanation of your request. If you are exercising a statutory withdrawal right, you only need to clearly tell us that you wish to withdraw and provide enough information to identify your purchase. You do not need to give a reason.
Refund processing
Approved refunds will be issued to the original payment method, wherever possible, without undue delay and within any deadline required by applicable law. Your bank or payment provider may take additional time to display the refund. When a purchase is refunded in full, the associated paid license will be deactivated and your right to use that license will end.